Avionics Support Controller – Remote Opportunity – Collins Aerospace – Cedar Rapids, IA

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Collins Aerospace

Job details

Job Type
Full-time

Full Job Description

At Collins Aerospace, our people make the difference and are the backbone of our technologies. We are currently searching for an Avionics Support Controller to join our team in Cedar Rapids, Iowa. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the cornerstone of their careers, helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. Join Collins Aerospace and help shape our future while creating yours.

Our Avionics Support Controllers are the initial points of contact within the Company for customer issues involving fielded Collins Aerospace equipment. Avionics Support Controllers provide initial technical support and troubleshooting to assist in resolving customer problems with our products whilst aligning with the customer’s urgency. They draw upon the collective resources of the Company when necessary and escalate appropriately to drive and implement timely resolution of customer problems.


  • Must be prepared to work a Non-traditional work schedule: 6pm – 6am – 12-hour shift; 4 on, 4 off or 3,2,2,3; Nights and/or Days; Or other (First 60 days of employment for training purpose will be Monday-Friday)


  • Position will be based in Cedar Rapids, IA; consideration to work remotely will be given to highly qualified candidates.

The Key Job Responsibilities are:

  • Support Collins Aerospace avionics products and systems, including Flight Management Systems, Navigation, Communication, Autopilot, Cabin Management, and other related systems.

  • Solves systems/technical problems at various levels in scope and complexity, which may require data and root cause analysis.

  • Aptitude to question and discover the customers’ actual needs and requirements in the most expedient manner

  • Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed.

  • Ensure timely resolution of customer support and assistance requests utilizing established procedures

  • Engage with colleagues and team members to provide corrective action and resolutions to customer queries.

  • Provide timely and accurate assistance in response to requests from customers or Customer Service Engineers.


Basic Qualifications:

  • Bachelor’s degree and 5 years of prior relevant experience OR

  • Advanced Degree in a related field and minimum 3 years experience OR

  • In absence of a degree, 9 years of relevant experience is required

  • US Citizenship or Permanent Residence is required.


Preferred Qualifications:

  • Bachelor’s Degree in an Aviation Related field, or in the absence of a degree 6 years or more of related Aviation experience

  • Experience troubleshooting or repairing avionics equipment

  • Experience in aviation maintenance, avionics, electronics, or a related field

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

  • Employee Scholar Program, tuition reimbursement program

  • Life insurance and disability coverage

  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

  • Ovia Health, fertility and family planning

  • Employee Assistance Plan, including up to 5 free counseling sessions

  • Incentives for a Healthy You

  • Bright Horizons, back-up child / elder care and college coach resources

  • Autism Benefit

  • Doctor on Demand, virtual doctor visits

  • Adoption Assistance

  • Teladoc Medical Experts, second opinion program

  • And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

  • Background check and drug screen required (every external new hire in the U.S.)

  • Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

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