Customer Care Representative – Prime Consulting Incorporation – Cedar Rapids, IA
Prime Consulting Incorporation
$15 – $16 an hour
High school or equivalent (Preferred)
Call center: 1 year (Preferred)
Full Job Description
TEMPORARY REMOTE TILL COVID- INTERVIEW ON 12th Jan
Tittle: Call Center Representative/Customer Care Representative
- Work Window- First login- 7.00AM and Last log out 7.00PM
- Shift will be between 7.00AM-7.00PM
- No leave policy during 5 weeks training
- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
- Thoroughly documents all contacts and conversations; follows up as required.
- Works with other departments to complete customer requests as needed, and minimize escalations.
- Gains proficiency in various administration and automated workflow systems.
- Processes complex and varied service requests.
- Represents Transamerica with professional pride to internal and external customers.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
- High School diploma or equivalent.
- Up to 1 year experience with call center or customer service experience/training.
- Fundamental computer knowledge and maneuverability within window applications.
- Basic understanding of Microsoft office suite, specifically Word and Excel.
Job Type: Full-time
Pay: $15.00 – $16.00 per hour
Ability to commute/relocate:
- Cedar Rapids, IA: Reliably commute or planning to relocate before starting work (Preferred)
- Please share email address and salary expectations:
- High school or equivalent (Preferred)
- Call center: 1 year (Preferred)
Work Location: One location