Customer Care Representative – Prime Consulting Incorporation – Cedar Rapids, IA

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Prime Consulting Incorporation

Job details

Salary

$15 – $16 an hour

Job Type
Full-time
Number of hires for this role
3

Qualifications

    • High school or equivalent (Preferred)

    • Call center: 1 year (Preferred)

Full Job Description

Job description

TEMPORARY REMOTE TILL COVID- INTERVIEW ON 12th Jan

Tittle: Call Center Representative/Customer Care Representative

  • Work Window- First login- 7.00AM and Last log out 7.00PM
  • Shift will be between 7.00AM-7.00PM
  • No leave policy during 5 weeks training

Responsibilities

  • Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
  • Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
  • Thoroughly documents all contacts and conversations; follows up as required.
  • Works with other departments to complete customer requests as needed, and minimize escalations.
  • Gains proficiency in various administration and automated workflow systems.
  • Processes complex and varied service requests.
  • Represents Transamerica with professional pride to internal and external customers.
  • Consistently meets/exceeds set quality and productivity metrics.
  • Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Qualifications

  • High School diploma or equivalent.
  • Up to 1 year experience with call center or customer service experience/training.
  • Fundamental computer knowledge and maneuverability within window applications.
  • Basic understanding of Microsoft office suite, specifically Word and Excel.

Job Type: Full-time

Pay: $15.00 – $16.00 per hour

Ability to commute/relocate:

  • Cedar Rapids, IA: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Please share email address and salary expectations:

Education:

  • High school or equivalent (Preferred)

Experience:

  • Call center: 1 year (Preferred)

Work Location: One location

Source:

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