Customer Service Supervisor – Cargill – Cedar Rapids, IA

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Cargill

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill’s global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.

Job Purpose and Impact

The Customer Relationship Senior Supervisor will be responsible for helping maintain customer relationships, serving as escalation point for service issues and running analytics for routine operations in the order management process. In this role, you will drive customer focus and achievement of the company sales and revenue objectives by delivering exceptional customer service. Key Accountabilities

Manage a team of customer facing or customer enabling customer service representatives working with complex standard service level two or three customers and drive delivery of exceptional customer service.

Conduct performance management, talent development, succession planning and engagement.

Assist in developing and maintaining strong, collaborative customer relationships through proactive engagement on complex customer issues, where escalation will likely be required.

Analyze customer service issues and drive service-level improvements through data analysis and insights, while performing root cause analysis on complex, repetitive and reoccurring common issues seen across more junior team members.

Collaborate on customer experience improvement areas with team members and customers to improve established practices and policies.

Influence team to make better decisions to drive revenue growth and customer experience.

Drive change and continuous improvement throughout the customer service organization.

Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.

Other duties as assigned Qualifications

Minimum Qualifications

Bachelor’s degree in a related field or equivalent experience

Minimum of four years of related work experience

Ability to travel 25%

Preferred Qualifications

Two years of supervisory experience

Customer Service leadership experience

Coaching experience Important Information

The business will not sponsor applicants for work visas for this position.

Relocation assistance will not be provided for this position

Location: Cedar Rapids, Iowa or any Cargill location

Cargill highly encourages vaccinations but does not mandate at this time. Upon hire, you will be asked to provide your vaccination status, and if unvaccinated or if you choose not to disclose, you would be expected to follow Cargill’s safety protocols for unvaccinated employees (i.e., mask mandates, and social distancing).

Equal Opportunity Employer, including Disability/Vet

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