Deskside Support Technician – Pomeroy IT – Cedar Rapids, IA

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Pomeroy IT

Job details


$20 an hour

Job Type
Number of hires for this role


    • High school or equivalent (Preferred)

    • Help desk: 1 year (Preferred)

    • Windows: 1 year (Preferred)

    • US work authorization (Preferred)

Full Job Description

We are looking for a skilled Deskside Support professional for a 4 month contract position, with high likelihood of extension. The appropriate candidate provides on-site field support to customers. Performs installations, repairs, refreshes, imaging/re-imaging, software/hardware upgrades and maintenance on hardware and software equipment.

Job Description:

  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issues.
  • Ensures all assets worked with are correctly updated in the Asset Module of ServiceNow
  • Experience leading a local team and proven ability to liaise effectively with both DXC Account leadership and client stakeholders

Basic Qualifications´╗┐:

  • 2+ years of deskside support experience
  • Must have hardware and software troubleshooting skills
  • Must have strong Win 7/10 installation and support
  • Network Troubleshooting
  • Good interpersonal skills to work with customers
  • Good analytical and problem-solving skills
  • Good communication skills

Work Environment:

  • May require weekend work
  • May require shift work
  • Able to lift 50lbs.

Job Type: Full-time

Pay: $20.00 per hour


  • 401(k)


  • 8 hour shift


  • High school or equivalent (Preferred)


  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location: One location