Lead CMDB Configuration Manager – ServiceNow – Aegon – Cedar Rapids, IA

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  2. Lead CMDB Configuration Manager – ServiceNow – Aegon – Cedar Rapids, IA

Aegon

What You Will Do:

  • Develop, deploy, and support Cloud infrastructure as code artifacts or modules
  • Design, deploy, and manage CMDB data management tools including Discovery and Service Mapping solutions for both on-premise and cloud resources
  • Design and manage CMDB data integrations with other data sources using import sets, transform maps, API integrations, and the Identification and Reconciliation Engine.
  • Design and manage workflows for request driven data maintenance automation
  • Lead the collection and analysis of requirements to develop technology strategies.
  • Develop, document, implement, and maintain CMDB governance processes, procedures, and policies
  • Design, install, and maintain (upgrade/patch underlying infrastructure)
  • Mentor junior team members to ensure knowledge sharing and upskilling is taking place
  • Mentors the organization on configuration management services, concepts, policies and procedures.
  • Mentors and helps direct configuration management specialists through leading community of practice
  • Support and deliver using continuous integration/continuous delivery pipelines
  • Participate in delivery of new technologies as a leader or major participant.
  • Continually drive improvement in the configuration management process
  • Design and support resiliency and scalability using AWS and other cloud platforms
  • Enable systems with automated monitoring and alerting
  • Support the team and customers with day-to-day requests and change/incident ticket
  • Provide consulting advice and guidance to customers and other GTS teams across several technologies.
  • Continually drive improvement in the configuration management process
  • Serve as the escalation point involving potential troubleshooting and problem resolution assistance.
  • Support technology stack refresh on systems (end-to-end) when required
  • Define, create, and monitor CMDB health reports, dashboards, and other reports that support auditing and compliance of CMDB management.
  • Ensure automated security is built into each technology stack
  • Understand and respond to emerging requirements and ambiguous technology decisions

What You Will Need:

Qualifications

  • Bachelor’s degree in computer science or related degree, or equivalent education/experience
  • Five years of relevant experience including three years supporting enterprise-level platform installations
  • Three years of experience with agile development and planning methodologies
  • Three years of experience in performance monitoring, alerting, and troubleshooting in an enterprise
  • Three years of experience in automated code testing
  • Holistic understanding of the internet and hosting from the network layer up through the application layer
  • Ability to give and receive feedback as part of a cohesive agile team
  • Flexibility and adaptability to change, and continuous learning mindset
  • Customer focused
  • Decision making and problem solving skills
  • Ability to mentor others

Preferred Qualifications

  • Eight years of relevant work experience
  • Hands-on experience; knows the details of discovery, reporting, service mapping, CI’s, relationships and attributes.
  • Certifications in relevant technologies, methods, or platforms
  • Certified System Admin – ServiceNow Fundamentals
  • Discovery Fundamentals
  • Experience with CSDM 3.0 or 4.0
  • ITIL 4 Certification

Behavioral & Leadership Competencies

  • Analytical Skills
  • Attention to Detail
  • Commitment
  • Communication Skills
  • Critical Thinking Ability
  • Customer Focus
  • Diversity Focus

Working Conditions

  • Agile Scrum Team
  • Office Environment, with some telecommute ability
  • On-call support rotation participation required
  • Out of hours support (evenings and weekends) may be required
  • Travel may be required, less than 10%


**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. **

Compensation:

The salary for this position generally ranges between $109,000 to $144,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility:

This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 17.5%.

What You Receive:

  • A Comprehensive Wealth + Health package.
  • Wealth Benefits; Competitive Pay, Bonus, and Benefits Package
  • Health and Work/Life Balance Benefits


Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of persons and are dedicated to creating a respectful and inclusive work environment.


Additional Salary Scales:

UK

Not available at this time.

  • This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of XX%.

NL

Not available at this time.

  • This position is not eligible for an incentive bonus

Source:

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