Solution Delivery Specialist – mPulse Mobile – Cedar Rapids, IA

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mPulse Mobile


Job details
Job Type
Full-time

Benefits
Pulled from the full job description

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401(k)
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401(k) 4% Match
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401(k) matching
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Cell phone reimbursement
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Dental insurance
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Dependent health insurance coverage


Full Job Description
mPulse is looking for an all-star Solution Delivery&Specialist with a desire to work with Best in Class clientele in a fun, fast paced, and challenging environment. This role will work directly with the Product team to deliver client solutions designed for an impressive list of Fortune 500 healthcare companies. &

&

We need a smart, roll-up your sleeves, anything to get the job done problem solver who is looking to make an immediate impact and grow within our rapidly expanding company. Working with our internal teams, clients, and partners to support client success and growth, this role is a critical part of daily support efforts. &This team works very closely with Product and Development teams, allowing for a lot of technical growth and development. &

Benefits

Permanent Flexible Hybrid work schedule (remote)

Medical insurance

Dental insurance

Vision insurance

Prescription drug coverage

401K

401K with company match

Life Insurance

Health Spending Account (HSA)

Flex Spending Account (FSA)

Paid holidays

Phone/Internet Stipend

Paid time off

Employee Referral Program

Community service programs

Culture

Company Mission and Highlights: & & mPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare s leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers.& With over a decade of experience, 150+ healthcare customers and nearly 1 billion conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change. &

mPulse Mobile delivers wellbeing for the streaming age through a modern learning platform and cinematic content created with popular experts. Offering custom and licensable content solutions, mPulse Mobile helps health innovators reach more people and lower costs to serve and improve health outcomes. Combined, these solutions have a proven ability to reach and engage vital member populations with learning expertise and rich media health education experiences, enabling health innovators to deliver personalized conversational experiences in preferred member channels and streaming content formats.

Accountability& Take ownership. Execute with intent. Exceed client expectations.& &

Recognition & Be positive. Encourage others. Celebrate success.& &

Collaboration & Learning & Share what you know. Listen openly. Stay curious.& &

Thrive & Cultivate well-being. Be inclusive. Find balance.& &

Innovation & Inspire creative solutions. Activate consumers. Drive outcomes.& &

Commitment & Work with purpose. Make an impact. Help us win. &

Enjoy Flexible PTO and flexible work hours &

Hybrid, remote-first working model with quarterly team meetings (travel paid by mPulse)&

Two office locations: Encino, CA and Minneapolis, MN &

mPulse Mobile covers 100% of employee only premiums for selected plans as well as 25% dependent coverage&

Full Vision and Dental – Dental and Vision individual premiums paid by mPulse as well as 25% dependent coverage&

401K Program with a 4% match &

3 Weeks Paid Maternity/Paternity Leave &

Wellness and Work from Home stipend &

Virtual Happy Hours & events&

Weekly All-Hands meetings giving regular access to leadership&

Several team interest groups including: Diversity, Inclusion, & You committee, Culture Club, and mPulse Mobilize &

Laptop fitness station in LA Office &

Employee referral bonuses (up to $3000)

Ping pong conference table and Foosball &

Free snacks and drinks &

Responsibilities

Collaborate with internal and external teams to support in program implementation life cycle (Design, Build/Configure, Test, Launch, Support) & Create, monitor, and complete internal and external requests submitted through ticketing system (JIRA) and project management tools (Asana) & Work with clients to understand business requirements and serve as product subject matter expert when designing a solution for a client s use case & Determine data transfer requirements and use APIs/Postman and/or SFTP/Airflow to set expectations with clients on how member data would need to be passed to & mPulse & Review client member data to ensure proper formatting is loaded into & mPulse &databases & Use knowledge of technical capabilities to build/configure solutions within & mPulse &platforms & Follow standardized processes for handling PHI and sensitive information securely & Lead internal testing sessions as well as support on client UAT calls to ensure solution configuration is functioning as expected & Prepare both internal and external teams for go-live/launch and monitor post-go live/launch to ensure program & success& & Use problem solving skills to resolve issues by serving as first line of defense for troubleshooting needs & Run SQL queries on various databases to assist in investigating issues and determine root cause; escalate product issues through ticketing system (JIRA) & Establish and document technical requirements in Solution Design Documents and use Confluence to search for resources that could be utilized as part of the configuration/solution & Behavioral Competencies:

Attention to Detail

Independent Self-Starter

Highly Organized

Critical Thinker

Problem Solver

Excellent Communicator

Ability to Prioritize

Teamwork & Collaboration

Multi-Tasker with Strong Sense of Urgency

Requirements

Bachelor’s Degree

2-3+ years of experience in healthcare/technology, EHR software and/or experience implementing and supporting customized solutions

Prior experience collaborating with technical or development teams

Strong proficiency in Excel and entire MS Office Suite

Experience with client onboarding and/or software implementation, technical requirements gathering, creating tickets, etc.

Familiarity with the following systems: Confluence, JIRA (or similar ticket system), Asana (or similar project management tool)

Experience working with data integrations through API or data file processes

Exceptional solution design ability

Strong relationship building skills within company

Familiar with SQL or strong willingness to quickly learn

Highly flexible in learning innovative technologies and deploying end to end solutions quickly and iteratively

Ability to understand and communicate technical product requirements

Equal Opportunity Employer

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requisition #cl5woyxo150e60mrx1c6iew5c


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