Admin Exchange Clerk (787174) - Systemart LLC - Cedar Rapids, IA

Key Responsibilities:
Provides accurate and timely handling of requests for payment research, customer overpayments, account maintenance and corrections to monetary transactions.

Investigates and resolves returned bank items, processes various reports and reconciles appropriate banking statements.

Researches the Lease Exchange and performs required action to clear exchange items.

Researches financial transactions in multiple and third party systems such as Retail Host, Lease Host, ITS, CDS, CRS, TSO, Lease Exchange, Lease Suspense, CDS Exchange, HSBC, Bank of America Direct (3rd Party), Lockbox accounting, Collections Host and Bank 800 (Central Collections Bank)

Researches and performs required financial transactions on NSF’s, Charge Offs, Reinstatements, etc.

Researches and processes all NSF transactions received on all accounts including notification to proper department of NSF such as Paid in Full.

Processes ACH Reject report and other reports as assigned.

Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include:

Transact customer account maintenance requests received in electronic work queue or file; may include DMS (document management system), Outlook email, excel, or other sources.

Fulfill customer document requests using approved processes and procedures.

Ensure customer account privacy standards are maintained.

Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures.

Use email, electronic queue, fax and hardcopy processes as appropriate

Perform related duties as assigned by supervisor

Software Expertise:
Knowledge of Microsoft Office applications (Word, Excel, Outlook) is helpful; must be able to learn – track and create reports, data entry

Proficiency in keyboarding skills expected

Physical Requirements:

• Standard office environment including sitting while performing computer work
• Some walking to different areas of the department as duties require
• May include delivering paperwork or stack of items