Breakfast Attendant – Holiday Inn Express – Cedar Rapids, IA

The Breakfast Attendant is responsible for servings our guests during breakfast at the hotel. This person must have good communication skills and work well in a fast-paced position with constant customer contact.

Duties and Responsibilities

• Set up the daily Breakfast Buffet as assigned.
• Maintain a clean buffet and dining area.
• Wipe dining tables as guest depart.
• Monitor, cook and stock breakfast items throughout the shift.
• Follow all food, health and safety procedures at all times including wearing gloves while handling food and washing hands regularly.
• Stock designated supply of silverware, glassware, chinaware and other equipment for service.
• Monitor and maintain correct temperature of food at all times.
• Partner with vendors to place orders for supplies keeping within budget and maintaining brand standards.
• Remain professional in appearance and conduct at all times.
• Wash, dry and stock dishes.
• Ensure smooth guest service each morning.
• Complete closing duties as directed.
• Maintain checkbook, entering every purchase order into the checkbook as directed.
• Accountable for actions and decisions.
• Clean up any spills immediately.
• Clean and sanitize service lines, beverage dispensing equipment and other equipment as directed.
• Communicate with management issues regarding safety and service in a timely manner.
• Respond in a courteous and prompt manner to all guest questions and/or concerns.
• Understand and respond to customers’ needs and ensure a high level of guest satisfaction.
• Support NHS’s open-door communication policy.

Required Skills and Experience

• Background in food and beverage service preferred but not required.
• Ability to carry multiple dishes at one time.
• High level of organization and time management skills.
• Excellent guest service skills.
• Highly energetic and motivated individual.
• Excellent interpersonal and communication skills with strong customer/client focus essential.
• Strong problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.
• Ability to shift and manage multiple priorities.
• Must be able to lift at least 25 pounds, unassisted.