Call Centre Agent 100% Remote - Sagebeans - Cedar Rapids, IA

Need someone who can start from Day 1 @onsite Since candidate has to go for 6 weeks training for FINRA certification post that candidate can work REMOTELY (Inhouse training then remote Job)

Post FINRA Certification their salary will be revised to $41k.

Responsibilities
Handle inbound service inquiries relating to Variable Annuity and Variable Life insurance products, varying from general questions, such as providing policy information, values, how to process transactions for withdrawals, loans, fund transfers, etc. to complex service requests. A typical day would be to respond to approximately 30+ inbound calls per day.
Collaborate with other operational departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
Consistently meet and exceed goals relating to quality, productivity, and net promoter score metrics.
Work in a fast pace, structured environment.

Qualifications
Two years experience in high call volume, a complex inbound call center with a focus on financial services.
Superb written and verbal communication skills with the ability to respond professionally under pressure.
Advanced computer skills demonstrated strength with navigating multiple systems. Advanced experience in Microsoft tools.
Flexibility to work any shift between 8:00 a.m. ET- 7:00 p.m. ET Monday through Friday.
Sound judgment and excellent problem-solving skills.
FINRA Series 6 registration within 3 months of Hiring. Any other Series Licenses will not be sponsored, including dual registration with other Broker/Dealers and conflicting outside business activities, such as sales of any Life Insurance or Securities products.

Preferred Qualifications
Associates degree preferred
General understanding of life and health insurance, annuity, and investment products.
Prior experience in CRM software, such as Salesforce or Zendesk
Ability to speak a second language

Job Type: Full-time

Salary: $32,000.00 – $35,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Cold calling: 2 years (Required)
• Financial services: 1 year (Required)

Work Remotely:

• No