Clinic Intake Specialist, Customer Service – Veterans – Maximus – Cedar Rapids, IA

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Job details


$16 – $18 an hour

Job Type
Number of hires for this role


    • High school or equivalent (Preferred)

    • Medical terminology: 1 year (Preferred)

Full Job Description

Clinic Intake Specialists supporting the Veterans Evaluation Services (administered by Maximus) make an impact everyday by assisting providers and veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures our specialists care for each Veteran with the highest levels of kindness, knowledge and professionalism.

**Candidates must be willing to travel up to 1+ hours from city to provide support to clinics in surrounding areas

Pay and Benefits

  • Great pay based on location and can range from $16-$18.50/hour
  • Paid, comprehensive training
  • $150 cell phone allowance
  • Retention bonuses paid at 6 months and 12 months
  • Supportive work environment
  • Many opportunities for promotion and career advancement into global company

Key Responsibilities

  • Arrive 30 minutes prior to scheduled exam
  • Display snacks/water/flags/veteran material in the provider’s waiting area and post VES signs in the door
  • Greet each veteran immediately, obtain medical history, any diagnostic results or medical records and provide sign in sheet
  • Provide information to the providers (worksheets/HX forms/day/face sheets), and assist with vitals (weight, height, blood pressure)
  • Document and update OMS comments for everything you do pertaining to veterans and providers
  • Keep all veteran’s information private and confidential
  • Assist the veteran in any way needed
  • Always be courteous and respectful
  • Adhere to local and externally relevant health and safety laws and policies

Additional Duties and Responsibilities

  • Maintain cleanliness of the clinic/per-diem and exam rooms
  • Frequently utilizes computer, telephone, e-mail and e-fax
  • Communicate and assist other departments in a collaborative effort to expedite cases
  • Work effectively within a team dynamic
  • Adapt to new instructions, requests or procedures as provided
  • Maintain a high sense of urgency at all times


  • High School diploma or general education degree (GED) required
  • Valid driver’s license required
  • One to two years training and/or certification in the medical field preferred
  • CPR certified preferred
  • Intermediate knowledge of pertinent medical terminology
  • Advanced verbal and interpersonal skills
  • Advanced written communication skills, to include excellent grammar
  • Advanced reading and comprehension abilities
  • Advanced analytical skills and detail-oriented
  • Advanced multi-tasking skills
  • Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
  • Proficient typing skills
  • Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel

Job Types: Full-time, Temporary

Pay: $16.00 – $18.00 per hour


  • Dental insurance
  • Health insurance
  • Vision insurance


  • High school or equivalent (Preferred)


  • Medical terminology: 1 year (Preferred)

Work Location:

  • One location
  • Multiple locations
  • On the road