Coordinated Entry Outreach Assistant - Waypoint Services For Women Children and Families - Cedar Rapids, IA

Description:

POSITION SUMMARY

In charge of the operation of daytime Coordinated Entry call-center during assigned shift. Part-Time at 28 hours a week, may work some weekends. Sign-On Bonus* and $14/hr

TIME COMMITMENT

Hourly,

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Complete needed assessments to connect households in need to community services.
• Remain informed on state wide resources and systems to make appropriate referrals
• Complete requested paperwork in timely manner
• Complete requested data entry in a timely manner
• Assist with program components as assigned

GENERAL DUTIES AND RESPONSIBILITIES

• Comply with all Waypoint policies and Waypoint letter of employment
• Maintain client and program confidentiality as defined in Waypoint’s Confidentiality Policy
• Demonstrate a positive attitude and professional manner, both in appearance and actions in carrying out job responsibilities
• Follow Waypoint Crisis Communication Plan completely in crisis situations
• Attend and participate in Waypoint departmental, interdepartmental and staff meetings as directed
• Maintain scheduled work hours and notify your immediate supervisor personally of absences
• Support Waypoint events
• Promote Waypoint team concept by being courteous and helpful to other employees and clients
• Accurately maintain necessary forms and records and submit in a timely manner, especially accident/incident report forms
• Be responsible for maintaining the cleanliness of the total work environment
• Complete time cards and/or employment records accurately and submit on time to supervisor
• This position may require regular evening and weekend work hours; individual must be able to work flexible hours
• Work with supervisor to develop a professional growth plan
• Attend in-service trainings and work to increase skills in field
• Be on the job at least 90% of the time
• Perform all other duties as assigned by Waypoint

COMPETENCIES

• 
  Values: Demonstrate Waypoint’s core values every day you are at work: have compassion, instill ownership, empower people, and embrace diversity.
• 
  Dependability: Show up to work on time, every time. Keep your commitments. Take responsibility for your own actions. Understand implications of your decisions.
• 
  Communication: Demonstrate the ability to treat others with respect and consideration when working with a variety of personalities and leadership styles. Listen and seek clarifications. Communicate internally and externally in a positive tone.
• 
  Professionalism: Take pride in how you present yourself. Motivate yourself to bring your best every day. Develop strategies to achieve organization goals.
• 
  Adaptability: Be able to multitask in a changing and evolving work environment to best fit the situation. Demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness.

. Requirements:

QUALIFICATIONS

• High school diploma with at least one year experience in human service delivery or equivalent work/life/volunteer experience
• Understanding of the dynamics of homelessness, domestic violence, child abuse, sexual abuse/assault, substance abuse, and mental illness
• Demonstrate a sensitivity to working with families of diverse racial and cultural backgrounds and an understanding of poverty and oppression
• If a Waypoint/DHS Non-Law Enforcement Records Check is required, must receive a negative report
• If required to drive a Waypoint vehicle, must have valid drivers license and be insurable to meet the requirements of Waypoint insurance provider; if required to transport clients, must have valid chauffeurs license
• Be able to sit, stand, walk, stoop, kneel and lift up to 40 pounds