Customer Service Agent – Ecolab – Cedar Rapids, IA

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Ecolab

At Ecolab, we take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food and healthy environments. Join Ecolab as a Customer Service Agent and be part of a dynamic team that loves their work and enjoys each other. You are in in a unique role to use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.


What’s in it For You:

  • Enjoy work hours that fit the schedule you need and the option to work remote, hybrid, or in-person!
  • Opportunities for advancement within 6 months of your start
  • Recognized for meeting performance goals
  • Sharpen your professional business acumen
  • Comprehensive benefits package starting day 1 of employment


What You Will Do:

  • Handle Ecolab customer orders, service requests, and inquiries (Avg 80-120 inbound calls per day)
  • Operate in customer service software and embrace technology while speaking with the customer to execute their requests
  • Ensure a positive experience as you ask questions and listen empathetically
  • Utilize solid problem solving and interpersonal skills
  • Handle all calls in a prompt and courteous manner
  • Represent the Ecolab purpose to make the world cleaner, safer and healthier!


Position Details:

  • Flexible work opportunities – associates will have the option to work remote, hybrid, or in-person!
  • Multiple shifts available. Full time and Part time opportunities
  • Full benefits on day one!
  • Benefits package available to associates working 20 or more hours a week!
  • 401K Match and Pension offered
  • Compensation:
  • $18 for Minnesota, California, Connecticut, D.C., Delaware, Illinois, Maryland, Massachusetts, Michigan, New Jersey, Oregon, and Washington based associates.
  • $17 for Colorado based associates.
  • Up to $18 for associates based in other states (pay based on local market)


Minimum Qualifications:

  • High school qualifications or equivalent
  • 1-2 years of customer service experience
  • Experience with MS Suite Software (Outlook, Teams, Word, and Excel)
  • Ability to accurately type a minimum of 25 words per minimum
  • Ability to interact professionally with others and work independently in a fast-paced environment
  • Excellent verbal and written communication skills
  • No immigration sponsorship available for this position


Preferred Qualifications:

  • Bachelor’s degree completed or in process
  • 3-5 years of customer service experience in fields such as foodservice, call center, retail, administration
  • Highly dependable team player
  • Ability to prioritize workload and complete responsibilities on time
  • Experience using customer service software, such as SAP, Salesforce, CRM system, Mainframe or order entry


Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.


If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.


Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. You will be asked for proof of your vaccination status. All applicants should be aware that Ecolab is a federal contractor. If the federal contractor vaccine mandate is reinstated in its current form, all Ecolab employees will need to be vaccinated, or have an approved religious or medical accommodation in place.


Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please call Ecolab Recruiting Support at (866) 841-6682 for assistance.


Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.


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