Manager, Scanning Operations – Pearson – Cedar Rapids, IA

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Job details

Job Type

Full Job Description

Primary Duties and Responsibilities

  • Direct the operational and strategic functional process areas of the department including labor management, equipment management, maintenance, and purchasing.

  • Oversees department procedures and associated ISO Certifications standards.

  • Manage the planning, establishment, control, and forecasting of all area budgeted expenditures, assets, and capital.

  • Plan and implement improvement in service time and cost levels through the ongoing application of technological capabilities and continuous improvement processes as they evolve.

  • Direct, manage, coach, and evaluate large numbers of employees for improved organizational effectiveness through productivity and cross-training in a constantly changing workload environment to meet critical and dynamic commitments.

  • Direct capacity planning via our OSCAR Planning system in cooperation with Management Planning & Support (MPS).

  • Direct department effectiveness in assuring ultimate quality, on-time performance, technological change, and customer problem resolution prior to submission to processing.

  • Assure area adherence to and genuine support of division EEO/AAP, contracts, purchasing, accounting, and human resources policies and practices

  • Must be able to provide leadership and supervision towards a common set of department goals and objectives.

  • Plan, organize and control for improved organizational effectiveness through productivity in utilizing human resources in a constantly changing workload environment.

  • Support all department operations areas through sharing of resources to meet division commitments.

  • Support continuous improvement in productivity and product quality.

  • Monitor department performance and make continuous improvement recommendations based on team performance.

  • Interact with both internal and external customers and vendors.

  • Provide planning and direction for shift employees (or Shift managers) within functional areas of labor management, project scheduling, and planning and monitoring department Performance Metrics.

  • May be required to work other timeframes as required for the purpose of training, development, and resolving problems.

  • Support the planning, establishment, control, and forecasting of all area expenditures and assets, particularly as they pertain to labor and overtime.

  • Support the development of client proposals through product design support, resource estimating and proposal development which includes the development of RFP’s (Request for Proposals) and SLA’s (Service Level Agreements).

  • Plan, organize and control for improved organizational effectiveness through productivity in utilizing human resources in a constantly changing workload environment.

  • Assist in developing, maintaining, and analyzing productivity measurements within the department.

  • Support capacity planning by monitoring volume forecasts, receipts, and potential opportunities.

  • Establish and reinforce the highest level of quality in all aspects of department responsibility.

  • Assist in the development and implementation of new procedures within functional areas of the department.

  • Documents, reports, and resolve when possible, problems encountered during shift assignment.

  • Contact appropriate individuals to resolve problems as necessary.

Education, Knowledge, and Experience

  • Bachelor’s degree or appropriate combination of education and experience preferred.

  • Two years of experience in the areas of system development, customer service, or operations preferred.

  • Knowledge of general business procedures and managerial techniques.

  • Leadership, communication, and change management skills.

  • Planning, Organizing, and Managing people, equipment, and technology is essential

  • Familiarization with operational aspects of data processing and lean manufacturing

  • Ability to utilize PC software such as word-processing, spreadsheets, presentations, and project planning.

  • Must be able to make space adjustments with production flows.

  • Willingness to be flexible during peak processing periods.

Other Skills and Abilities

  • Familiarity with data processing operations similar to those at Pearson preferred.

  • Experience with ISO certification and processes is a plus.

  • Knowledge of Oracle Planning and Forecasting is a plus.

  • Leadership and creative problem-solving skills are required.

  • Travel to offsite facilities, customer and vendor sites as necessary.

As a drug-free workplace, all employees are subject to our drug testing program

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.


Organization: Assessments School

Schedule: FULL_TIME

Req ID: 1262