SUBSTITUTE PROGRAM ASSISTANT

JOB TITLE: Substitute Program Assistant

DEPARTMENT: Critical Services

IMMEDIATE SUPERVISOR: Director Homeless and Housing Services and Director of Domestic Violence Program

POSITION SUMMARY:

In charge of the operation of MPC overnight shelter and/or daytime resource center during

assigned shift.

TIME COMMITMENT: Hourly-As Needed/Available

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Maintain the guests’ confidentiality and security of the shelter without compromise at all times in accordance with the Waypoint Confidentiality Policy
• Field and respond to phone calls by inputting/collecting data on calls for emergency shelter, DV support, providing information and referrals, taking messages, and providing a triage screening to callers for admission to emergency shelter programs
• Counsel guests; assist in establishing and monitoring goals, improvement of skills, and MPC routine
• Write in each guest’s log at stated intervals, according to Waypoint record keeping procedures Maintain daily log of program participants in the 24-hour program
• Assist with program components as assigned
• Supervise/guide volunteers as needed
• Restock supply areas as needed
• Complete requested paperwork and data entry in a timely manner

GENERAL DUTIES AND RESPONSIBILITIES:

• Comply with all Waypoint policies and Waypoint letter of employment
• Maintain client and program confidentiality as defined in the Waypoint Confidentiality Policy
• Demonstrate a positive attitude and professional manner, both in appearance and actions in carrying out job responsibilities
• Follow WAYPOINT CRISIS COMMUNICATION PLAN completely in crisis situations
• Attend and participate in Waypoint departmental, interdepartmental and staff meetings as directed
• Maintain scheduled work hours and notify your immediate supervisor personally of absences
• Support Waypoint events
• Promote Waypoint team concept by being courteous and helpful to other employees and clients
• Accurately maintain necessary forms and records and submit in a timely manner, especially Accident/Incident Report Forms
• Be responsible for maintaining the cleanliness of the total work environment
• Complete time cards and/or employment records accurately and submit on time to supervisor
• This position may require regular evening and weekend work hours; individual must be able to work flexible hours
• Work with supervisor to develop a professional growth plan
• Attend in-service trainings and work to increase skills in field
• Be on the job at least 90% of the time
• Perform all other duties as assigned by Waypoint

QUALIFICATIONS:

• High school diploma with at least one year experience in human service delivery or equivalent work/life/volunteer experience
• Understanding of the dynamics of homelessness, domestic violence, child abuse, sexual abuse/assault, substance abuse, and mental illness
• Demonstrate a sensitivity to working with families of diverse racial and cultural backgrounds and an understanding of poverty and oppression
• If a Waypoint/DHS Non-Law Enforcement Records Check is required, must receive a negative report
• If required to drive a Waypoint vehicle, must have valid drivers license and be insurable to meet the requirements of Waypoint insurance provider. If required to transport clients, must have valid chauffeurs license
• Be able to sit, stand, walk, stoop, kneel and lift up to 40 pounds