Select Client Consultant - Patra Corporation - Cedar Rapids, IA

Role Purpose: To proactively and efficiently manage implementations between account managers, India team and agencies including integrating new agencies into the Patra Select program.

Primary Responsibilities:

• Develop and maintain relationships with account managers, India team and agencies
• Implement and manage all processes through workflows created for each agency
• Deliver strong service by responding swiftly and managing issues and concerns from account managers, India team and agencies
• Maintain knowledge and understanding of technology-based tools and solutions in support of Patra Select
• Use analytical and critical thinking in work processes and communication skills
• Coordinate with team leads any areas where workflows can be improved
• Coordinate with team leads where guidance may be needed for account managers
• Adhere to Patra Select professional standards
• Setting up new agencies with Patra Select processes
• Manage multiple projects at one time
• Ensure client/account manager “satisfaction” through thorough communication and follow ups
• Other duties as assigned

Supporting Responsibilities:

• Forge relationships with account managers and India team
• Travel on site as needed to onboard new account manager or meet with new agency
• Assist the sales team for Patra Select next steps
• Agency visits as needed

Position Description

Essential Skills:

• Superior organizational skills
• Highly detailed
• Possess initiative to produce improvements both internally and with agencies
• Understand challenges and partner to find solutions
• Self-Starter
• Excellent verbal and written communication skills
• Excellent computer/internet/Microsoft skills
• Patience and eagerness to be culturally effective with offshore (India based) employees