Self Checkout Clerk – Hy-Vee, Inc. – Cedar Rapids, IA

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Hy-Vee, Inc.


Job details
Job Type
Part-time

Full Job Description

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Self-Checkout Clerk

Department: Grocery

FLSA : Non-Exempt

General Function :

Provides prompt and friendly service to customers and assist them when necessary. Operates a cash register and the duties which correspond. Package product, work with drive-up and/or carry-out. Replenishes product as needed.

Core Competencies:

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities :

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by:
    • escorting them to the products they’re looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Assisting customers with their orders at the self-checkout lanes.
  • Educating the customer on how to use the equipment.
  • Performs product scanning and processing of customer’s order in an accurate, efficient and prompt manner with occasional bagging.
  • Ensures proper handling of all forms of tender and coupons.
  • Operates cash register accurately and scans product when needed.
  • Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
  • Assists courtesy clerk position as needed.
  • Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed.
  • Answers customer questions and concerns and follows-up with appropriate personnel.
  • Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets.
  • Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps.
  • Required to know value, look-up numbers, department numbers, and features of items for which money is received.
  • Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and in the back room, and takes customers to an item when requested.
  • Perceives immediate surroundings for customer needs and problems for store safety and security.
  • Communicates clearly and distinctly on the intercom or telephone system.
  • Reviews weekly store ad to note price changes and sale items.
  • Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance.
  • Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift, (where applicable).
  • May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Assists store management as required (i.e., store displays, decorations for special promotion/events).
  • Knows code dates on perishable items and can explain to customers.
  • Changes register tape and ribbons as necessary.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
  • Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

Education and Experience:

No education or experience requirements.

Physical Requirements:

  • Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. (Can be accommodated)
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions :

This position is frequently exposed to temperature extremes and possible dampness. There are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job:

Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).

Contacts:

Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

Are you ready to smile, apply today.


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