Supervisor Vendor Liaison - Aegon - Cedar Rapids, IA

Responsibilities

• Act as a representative of the business/process as the functional sourcing and servicing strategy is developed.
• Work with the business to understand and articulate business and processing requirements; monitor adherence to the contract and help identify issues.
• Support the intake process for business execution and processing activities.
• Assist with successful completion of initiatives between the third party and Transamerica.
• Provide departmental process transition support including training, and ramp up as necessary.
• Apply business process modeling techniques to develop processes and procedures.
• Partner with business and third party on volumes forecasting and resource capacity planning.
• Support functional performance oversight processes, reporting, metrics, and governance.
• Help maintain service level validation activities against defined criteria (CPI/KPI).
• Serve as the first point of issue escalation from the third party; monitor day-to-day activity.
• Participate in functional team meetings and one-on-one meetings with third party and business to maintain relationships and ensure adequate support.
• Partner feedback sessions across parties offering feedback for resolution.
• Participate in issue root cause analysis; help prepare synopsis documentation and assist with escalation through governance framework as needed to ensure timely and effective resolution and minimal recurrence.
• Provide support on continuous improvement initiatives lead by the third party.
• Help review and validate third party produced management reporting packages.
• Liaise between the business and third party to ensure all Transamerica framework(s) and company policy requirements including implementation and oversight of internal controls; provide assistance to both parties during financial and operational audit and regulatory review activities.
• Exhibit understanding of the company’s internal control framework to align handoffs and map control activities between parties.

Qualifications

• Bachelor’s degree in in business administration, operations management, or applicable field, or equivalent experience.
• Five years of relevant experience, including one year working directly with vendors.
• Knowledge of vendor management best practices and industry trends.
• Ability to effectively communicate orally and in writing to a broad audience.
• Project management, organization and prioritization skills to handle multiple projects.
• Decision-making and problem-solving skills.
• Organization and prioritization skills.

Preferred Qualifications

• Knowledge of accounting functions (e.g. reporting, investments, insurance products,), technology or operations, depending on governance support role.
• Project management skills.

Working Conditions

• Work from home or Office environment.
• Moderate travel.